Post-Acute Inside Sales Representative
Company: Disability Solutions
Location: Libertyville
Posted on: October 23, 2024
Job Description:
We Make Life More Rewarding and Dignified Location: Libertyville
Department: Sales Summary Join our passionate team as a Post-Acute
Inside Sales Representative where you can live our mission to make
life more rewarding and dignified for people by promoting
differentiated products and services. We are looking for an
individual motivated to sell with a genuine interest in improving
healthcare outcomes for our customers. In this position, you'll be
the voice of our company, educating consumers about the benefits of
our innovative healthcare products and helping them find the
solutions they need. If you're passionate about making a difference
in people's lives and thrive in a fast-paced sales environment,
we'd love to hear from you! This position works out of our
corporate office in Libertyville, IL and supports the Central
region of the U.S. The working hours will be Monday - Friday, 8 AM
- 5 PM CST. Hollister Incorporated is operating in a hybrid-working
environment. Responsibilities Service Execution - 90%
- Efficiently and effectively contact consumers via phone to
introduce them to our differentiated products and demonstrate how
they can improve their quality of life.
- Build rapport and trust with consumers by providing
personalized consultations and addressing their specific needs and
concerns.
- Guide consumers through the purchasing process, answering
questions, resolving issues, and providing product recommendations
while ensuring a seamless customer experience.
- Follow appropriate call prompts and scripting to ensure
accurate and consistent communication with customers.
- Maintain up-to-date product, process, and systems knowledge to
ensure appropriate processes are followed.
- Maintain accurate consumer records within current operating
system.
- Actively participate in Quality Coaching with your Supervisor
and incorporate feedback into consumer conversations. Additional
Responsibilities - 10%
- Work cross-functionally as needed with teams, including product
development and quality, to gather feedback from consumers and
contribute to product improvements.
- Attend and actively participate in team meetings as
necessary.
- Actively participate in all scheduled customer service or sales
training activities.
- Share and participate in best practice sessions with team
members.
- Participate in special projects identified by your supervisor.
Essential Functions of the Role
- Ability to communicate effectively verbally and through
electronic media.
- Ability to wear a headset.
- Ability to sit for long periods of time (6-8 hours).
- Ability to work greater than 40 hours if need arises.
- Goal oriented; Self-starter with ability to work within a
team.
- Ability to operate under compliance guidelines associated with
being in a healthcare environment. Work Experience Requirements
- Number of Overall Years Necessary: > 1
- Demonstrated ability to exercise judgment independently.
- Customer service, inside sales, collections or other call
center experience preferred.
- Work related experience in the health care industry preferred.
Education Requirements
- Bachelor's degree required. Specialized Skills/Technical
Knowledge
- Computer knowledge including Microsoft Word, Excel, Outlook,
Web-based applications, Salesforce.com, Five9, and Windows-based
navigation.
- Consultative selling skills. About Hollister Incorporated
Hollister Incorporated is an independent, employee-owned company
that develops, manufactures and markets healthcare products
worldwide. The company spearheads the advancement of innovative
products for ostomy care, continence care and critical care, and
also creates educational support materials for patients and
healthcare professionals. Headquartered in Libertyville, Illinois,
Hollister has manufacturing and distribution centers on three
continents and sells in nearly 80 countries. Hollister is a wholly
owned subsidiary of The Firm of John Dickinson Schneider, Inc., and
is guided both by its Mission to make life more rewarding and
dignified for people who use our products and services, as well as
its Vision to grow and prosper as an independent, employee-owned
company, and in the process, to become better human beings. Our
Total Rewards package in aggregate is above market and includes
competitive pay, generous paid time off programs, peer-to-peer
recognition, health and life insurance, wellness programs and
incentives, generous retirement savings, and a unique Benefit of
Employee Share Ownership Program (BESOP). Hollister is an EO
employer - M/F/Veteran/DisabilityJob Req ID: 33233
Keywords: Disability Solutions, Oak Park , Post-Acute Inside Sales Representative, Sales , Libertyville, Illinois
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