Account Supervisor

Company: VML South Africa
Location: Chicago
Posted on: November 12, 2024

Job Description:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.Who we are looking for:VML is seeking an Account Supervisor, Commerce to work on one of our largest CPG accounts in the region. The Account Supervisor is responsible for the overall management, growth, and profitability of our business, acting as a trusted agency partner for clients. As a senior member of the account team, the Account Supervisor will lead global and/or local charter efforts, facilitating the delivery of strategic and creative Commerce excellence.The Account Supervisor must be new business minded, team oriented and possess excellent leadership, problem-solving, interpersonal and strong communication skills. Financial forecasting is also a key responsibility, providing information for senior leadership to monitor financials on a short and long-term basis.As an advisor on the team, you'll oversee a client engagement team to ensure seamless delivery of your programs. An ideal candidate must be comfortable with a fast-paced environment and be able to manage client relationships while resolving internal conflicts through consultation with functional and department leads.What you'll do:

• Provide Account, Strategic and Marketing Leadership
• Work with clients to uncover business needs and objectives, develop appropriate strategies, and identify/implement solutions to help achieve client goals
• Possess a full understanding of VML commerce capabilities, success factors and profitability measures
• Provide account team leadership, and convey the specific requirements for multi-functional support to the appropriate functional management on a timely basis
• Serve as a thought leadership partner to their strategy and creative partners
• Work with SME teams within the agency and across the network to define and influence the client's requirements in order to develop proposals and secure additional business
• Coordinate activities across large scale, complex marketing projects with multiple dependencies, restrictive timelines and risks
• Work closely with the project management and production partners to ensure delivery of all programs, on time
• Build and Grow Client Relationships
• Act as the client's singular point of contact and entry point into all work being performed
• Meet onsite with the client to develop strategy, present concepts, and manage performance
• Understand client's business and generate solutions to enhance client performance
• Deliver key presentations to small and large groups within the client organization
• Build trust, credibility, and collaboration
• Responsible for client satisfaction
• Effectively Manage teams
• Monitor workflow across account, project management, strategy, creative and studio to ensure efficient execution/delivery of projects
• Build solid, trusted relationships with team members, clients, and industry thought leaders
• Maintain a high level of performance by the account teams and other agency personnel
• Oversee mid/junior-level account members in the functional performance of their day-to-day responsibilities and support the development of their career
• Manage the overall client/account profitability ensuring responsible financial management and delivery of account profit expectations
• Responsible for the financial profitability and growth of the accountWho you are:
  • Significant experience in professional client relationship management and background in agency management
  • The ability to plan and strategize at a senior level
  • Ability to effectively interact with senior level client leaders
  • A persuasive and confident approach to client presentations, results, and agency reviews
  • Excellent written, oral communication and presentation skills
  • Effective team management capabilities
  • An impeccable attention to detail and budgetary restraints
  • The ability to learn on the job quickly and to retain and recall relevant information on-the-spot
  • Full awareness of creative processes and techniques for traditional and digital media
  • Ability to have direct and tough conversations with client leadership as neededWhat you'll need:
    • 3-5+ years' experience in a marketing/advertising agency environment, with a year of account leadership experience preferred.
    • Commerce, shopper marketing, or CPG account experience preferred.
    • Demonstrated track record of client relationship development and service.
    • Proven experience working cross-functionally within an organization.
    • Strong interpersonal communication skills.What we offer:
      • Passionate, driven people-We champion a culture of people that do extraordinary work.
      • Consciously cultivated culture-We aim to embody the behaviors to build an inclusive community that is in it together, bringing both positivity and active listening into the workplace as we simultaneously strive to empower creative bravery.
      • Competitive benefits- What we offer full time hires ranges from the full spectrum of group health coverage options (medical, dental, vision) to a generous 401k match (100% dollar-for-dollar match, up to 5% of salary contribution), and a variety of paid time off offerings that reflect our investment in all aspects of your overall life balance and wellness.
      • Growth-minded opportunities- We aim to nurture a culture of real-time feedback, growth-oriented mindset, and plenty of training opportunities through VML and WPP, so you can continue to grow personally and professionally.VML is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or other protected group status.The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package.$60,000 - $140,000 USDAt VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond.
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Keywords: VML South Africa, Oak Park , Account Supervisor, Other , Chicago, Illinois