MANAGER, CLIENT SERVICES
Company: DAC
Location: Chicago
Posted on: October 27, 2024
Job Description:
Leading digital performance marketing agency seeks a Manager,
Client Services
Do you have the enthusiasm to rise to each challenge, the execution
to drive outrageous performance, the curiosity to continually
expand your knowledge, and the courage to propose original
solutions to perplexing problems? Then you may have just found the
perfect opportunity at a performance marketing agency like no
other.
We are looking for a passionate and solution-oriented Mangaer,
Client Services to be responsible for multiple client accounts. The
responsibilities include maintaining a thorough knowledge of our
business and offerings, developing and implementing strategic plans
to grow accounts, managing and strengthening client relationships,
identifying new business opportunities, and coordinating with
internal teams to deliver on client expectations.
Sound like your kind of thing? Let's get to the details!
What you get
- The opportunity to shape the future-yours and ours-at one of
the world's most significant performance marketing agencies with
offices across the US, Canada, and Europe.
- A diverse, equitable, and inclusive (DEI) environment where you
can bring your whole self to work.
- A host of perks and benefits, including flexible hours, hybrid
working models, employee assistance, and days off to recharge. What
we get
- A creative, capable, agency-experienced professional who takes
a wide range of account-level responsibilities in their stride,
including defining short-term goals and long-term strategy, KPI
monitoring and financial reporting
- Somebody who will develop productive business relationships and
alliances with clients in order to manage day-to-day
program-related inquiries and deliverables
- 2+ years of experience working in a professional marketing,
advertising and/or digital agency
- Advanced understanding of Google AdWords, Google Analytics and
other digital ad and analytics platforms
- A tenacious, positive person, who thrives in a fast-paced
environment and can easily manage multiple projects
simultaneously
- Analytical skills, with the ability to see all of the pieces
and how each piece fits together
- Ability to report data and to relate results to client
objectives
- Good interpersonal skills, with the ability to develop positive
relationships with members of various internal teams as well as
clients and prospects
- Excellent communication skills, both written and verbal
- Competency with MS Office products including Excel, Word,
PowerPoint and Outlook
- University degree or diploma in a related field
Responsibilities
Account Management
- Develop a firm understanding of the client's industry,
marketing strategy and goals
- Work with the Account Leads to identify opportunities to grow
existing client relationships.
- Manage internal aspects of a project implementation including
preparation of client engagement briefings and proposals, tracking
client data, QA validation, and reporting of internal and external
client activities and communications
- Ensure project requirements are documented.
- Develop internal relationships with all internal teams to
ensure collaboration that delivers on set client objectives and
goals
- Monitor established program KPIs and ensures that the program
performance meets the agreed upon client KPIs. Client Relationship
Management and Communication
- Develop productive business relationships and alliances with
Clients in order to manage day to day program related inquiries and
deliverables.
- Provide ongoing support to the account team that will enhance
their relationships with their day to day contacts.
- Deliver effective and efficient documentation, communication
and dissemination of information regarding client activities and
client administrative procedures.
- Work with clients to complete a specific project brief and
coordinate client approvals. Budget and Financials
- Assist Account Leads in the development of annual account plans
that meet revenue growth and profit margin targets for assigned
clients. Knowledge and Industry Relations
- Demonstrates in depth knowledge of DAC's product offerings,
including web and digital development, media, and analytics
- Remain knowledgeable about on-going program activities
- DAC will provide support through proper industry and platform
training as needed
Work Model: This role requires two in-office days per week, with
three days in-office during the three-month orientation period.
Remote work is not available for this position.
What's next?
We simply want to know what makes you special. Send us an
application that showcases your talent-and your personality-and
shows us how you would thrive in our unique agency
Keywords: DAC, Oak Park , MANAGER, CLIENT SERVICES, Executive , Chicago, Illinois
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