IT Desktop Support Technician
Company: Hctec
Location: Waukesha
Posted on: May 9, 2024
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Job Description:
_*This is a 3-month contract working out of our Waukesha, WI
office*_Primarily responsible for supporting IT customers in the
form of providing timely and enthusiastic remote support from our
24/7 call center environment. Customer Service and Communication
skills are a must and critical to the success of this
role.*ESSENTIAL RESPONSIBILITIES** *Interact with customers to
provide and process information in response to inquiries, concerns,
and requests* *Gather customers information and determine the issue
by evaluating and analyzing the symptoms* *Deliver service and
support to end-users, including via remote connection or over the
Internet* *Research required information using available resources*
*Follow standard processes and procedures* *Accurately process and
record call transactions using a computer and designated tracking
software* *Organize ideas and communicate oral messages appropriate
to listeners and situations* *Follow up and make scheduled call
backs to customers where necessary* *Stay current with system
information, changes and update* *Identifies troubleshooting
techniques/step and documents all case information and updates as
information becomes available via Healthy IT ticketing system*
*Follows proper escalation procedures as defined by management*
*Ensure customers receive prompt, accurate and courteous
service*REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES** *Microsoft
Certified Professional (MCP) or A+ Certified, preferred*
*Experience with Microsoft (SQL Server, Exchange, Active
Directory), Citrix, SonicWALL, Cisco, Meraki and VMware
technologies* *Minimum of two (2) years customer service
experience* *Significant experience configuring, maintaining, and
troubleshooting all versions of Microsoft Windows operating system*
*Office 365 Management* *Basic networking skills with experience in
DNS, DHCP, Switching/Routing, and wireless technologies*
*Experience with mobile device support (iPhone, Android, Windows
Mobile)* *Must be a team player and build good working
relationships across all functions* *Must have a strong personal
drive for delivering great customer service, and thrive in a
fast-paced, high energy environment with a proactive focus* *Need
to be flexible, adaptable, and possess creative problem-solving
skills* *Must demonstrate strong written and verbal communication*
*Ability to work late shift and/or on-call rotation* *Ability to
bend, stoop & carry at least 50lbs* *Insurable driving record,
current driver license and reliable transportation* *2 Year
Associates or Bachelors degree in Information Technology or 3 years
equivalent experience is required.* *Must be available to work on
call hours and be flexible based on company needs.INDCORPJob Types:
Full-time, Contract, TemporaryBenefits:* 401(k) matching* Dental
insurance* Health insurance* Health savings account* Paid time off*
Vision insuranceExperience level:* 3 yearsSchedule:* 8 hour shift*
Monday to Friday* Weekends as neededExperience:* IT: 2 years
(Required)Work Location: In personby Jobble
Keywords: Hctec, Oak Park , IT Desktop Support Technician, Professions , Waukesha, Illinois
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