Customer Retention Representative

Company: The LaSalle Group
Location: Chicago
Posted on: April 28, 2024

Job Description:

Jumpstart your career in the New Year with an exciting job opportunity! Our client in Rosemont is seeking a Customer Retention Specialist to join their team. This leading industrial distributor provides maintenance and repair supplies, empowering customers to enhance their operational performance. If you're a Customer Retention Specialist ready to re-enter the workforce, this role is tailor-made for you!

Customer Retention Specialist Responsibilities:

• Services existing accounts on a temporary basis, providing outstanding customer service
  
• Listens to the customer, assessing their concerns, requirements and product needs in an empathetic manner
  
• Supports and oversees "at risk" relationships throughout the sales cycle
  
• Works to upsell where possible by offering related and new products to increase sale revenue
  
• Educates customers by discussing the features and benefits of products and services, discussing credit terms, quoting prices and providing marketing collateralCustomer Retention Specialist Requirements:
  • Ability to maintain customer orientation, deliver exceptional customer service and multi-task in a fast-paced environment
    
  • Good analytical skills with the ability to make sound decisions. Able to recognize trends as they develop
    
  • Proficient in Microsoft Excel and Word. SAP experience is preferred
    
  • Ability to participate well in a team environment, as well as work independently. Participative by nature, offering creative ideas for process improvement
    
  • High School Diploma or GED, with at least 5 years' experience in a call center environment, or an equivalent combination of education and experience
    
  • Must possess previous sales-oriented customer service experience with formal training in customer service soft skills a plus
    
  • Sales experience is desirable, including a broad knowledge of MRO industry policies and products, as well as standard concepts, practices and procedures within the MRO industry
    
    This position is attracting top talent and will move quickly. If you are looking to further your career as a Customer Retention Specialist and want to work on a talented team at a growing company, please apply today!
    
    Thank you,
    
    Kaylyn Nagle
    
    Project Manager- Office Services & Customer Service
    
    LaSalle Network
    
    LaSalle Network is an Equal Opportunity Employer m/f/d/v.
    
    LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.

Keywords: The LaSalle Group, Oak Park , Customer Retention Representative, Other , Chicago, Illinois