Director of Field Service - Great Lakes Region

Company: Orion Talent
Location: Lisle
Posted on: May 8, 2024

Job Description:

Position Details:
--- Title: Director of Field Service - Great Lakes Region
--- Location: Lisle, IL
--- Compensation: $100-150k + Bonus (up to 15%)
--- Benefits: 401K, low-cost health insurance (company covers 85%), PTO and more
--- Shift/Travel: Travel up to 70% of the time to accommodate interna and external customer's schedules.
--- Relocation: A partial relocation package is offered

Position Description:
Directors of Field Service provide the highest quality, most responsive customer-driven service, and support, thereby advancing Company's position in the food, medical, and consumer industries. Direct and coordinate customer service activities to install, service, maintain, and repair items sold, leased, or rented with service contract or warranty by performing the following duties personally or through direct reports. Ensure service calls and installation protocols are understood and enacted upon appropriately by all Field Service Technicians. The Great Lakes Region includes ND, SD, MN, WI, IL, MI, and IN.
Directors of Field Service have 2-3 direct reports (Field Service Supervisors) and up to 20 indirect reports (Field Service Technicians)

Requirements:
The National Service Director is looking for a seasoned leader, well versed at managing diverse groups of technicians, as well as a high degree of mechanical and electrical competence with the following experience:
--- 2+ years of field service leadership experience
--- Experience with complex capital equipment (packaging, automation, etc)
--- Engineering Degree or equivalent military experience

Keywords: Orion Talent, Oak Park , Director of Field Service - Great Lakes Region, IT / Software / Systems , Lisle, Illinois